Return Policy
30-Day Return Policy
You have 30 days after receiving your item to request a return.
Eligibility for Returns
Items must be in the same condition as received: unworn, unused, with tags, and in original packaging. Proof of purchase (receipt) required
Starting a Return
Contact us at customer.service@hutchsociety.com to initiate a return.
We will provide the return shipping label and instructions on sending the package.
Please note: Items returned without prior authorisation will not be accepted.
Return Address: ANCC Ventures, Suite 111, The Pill Box, E26GG
Damages and Issues
Check items upon delivery. If your order arrives defective, damaged, or incorrect, notify us immediately so we can resolve the issue.
Exceptions / Non-Returnable Items
- Custom or personalised products
- Personal care items (e.g., beauty products)
- Sale items and gift cards are not returnable.
- For questions about specific items, contact us before purchasing.
Exchanges
To exchange, return the original item first. Once the return is accepted, place a new order for the desired item.
European Union 14-Day Cooling Off Period
If shipping to the EU, you have 14 days to cancel or return the order without giving a reason. Returned items must still be unworn, unused, with tags, and in original packaging, and you must provide proof of purchase.
Refunds
We will confirm receipt and inspect your returned item. If approved, the refund will be processed to your original payment method within 10 business days. If more than 15 business days have passed since approval of the return and you have not received a refund, contact us at customer.service@hutchsociety.com.